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NGP Group
The Situation
NGP Group is a commercial real estate investment and operating firm specializing in properties leased to US federal, state, and local government agencies. With 145 assets, 16 million square feet under management, and $4 billion in acquisition value, its investor base includes sovereign wealth funds, institutional investors, and family offices.
Despite strong real estate fundamentals, two structural gaps had not kept pace with the scale of the business. LPs received performance updates through quarterly reports and spreadsheets. Across 145 assets, daily tenant service requests were tracked through emails, spreadsheets, and on-site notes (with no unified digital layer).
What We Did
One Primero designed and built two distinct platforms. The LP Investor Portal gives Limited Partners real-time, secure access to portfolio data across every asset and fund (net operating income, lease status, capital expenditure, projected returns, capital call notices, and fund-level summaries). Built API-first, role-based access controls, multi-tenant architecture designed for future SaaS commercialization.
The Tenant & Vendor Operations Platform gives tenants a mobile and web interface to submit and track service requests, gives vendors structured task management, and gives NGP's property teams real-time oversight across all requests, SLA tracking, and portfolio-wide reporting.
What Followed
NGP now has investor-grade transparency across its portfolio and a single operational environment for tenant and vendor coordination. LPs access live data rather than waiting for quarterly distributions. Property managers have real-time oversight.
NGP and One Primero are scoping a potential SaaS commercialization path. The commercialization path emerged directly from platform quality and LP feedback.
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