Practice Area
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Enterprise Customer Experience Platform Solutions
We engineer and manage the contact center environments
for how your business operates
From platform selection through IVR logic, agent routing, analytics, AI tooling, and CCaaS migrations — built for how you actually operate, not how the platform demo assumed you would.
Our CX Platform practice covers the full lifecycle of contact center and CX technology — from initial platform advisory through implementation, integration, and long-term managed operations.
01
CCaaS Implementation
We evaluate platforms on operational fit, not on partnerships. Our recommendation is what works for the client's environment — not what generates the best margin for us.
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Salesforce CX
Service Cloud, Sales Cloud, Agentforce, CTI integration, and omnichannel. We implement and optimize Salesforce CX environments.
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AI & Conversational AI
Cognigy, agent assist, virtual agents, workforce AI, and QM AI. We implement AI capabilities that reduce friction for customers and overhead for agents.
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CX Strategy & Advisory
Independent platform evaluation, CX maturity assessment, vendor selection, and business case development. No downstream implementation obligation.
Explore More →Platform Coverage
Every major CCaaS and CRM platform. No preferred vendor.
We are certified on the platforms our clients use — and independent enough to advise on which one is right before you commit.
Client Evidence
CX Platform work that demonstrates what we do.
CCaaS Implementation
Swyft Filings
Phone numbers ported a week before the system was production-ready. Calls were routing to nothing. The business opened the next morning. Our engineers stayed on a 13-hour bridge, adjusted routing logic in real time, and stabilized the environment before the business opened.
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CCaaS Implementation
Brivo
NiCE CXone replaced with Zoom Contact Center — selected on ecosystem fit, reduced overhead, and Salesforce alignment. Implemented and retained on managed services.
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Custom CCaaS Integration
MAPS Credit Union
FIS core banking system connected to NiCE CXone via a purpose-built API bridge.
Read the Full Case Study →FAQs
What is an enterprise customer experience platform, and how does it work?
How can a customer experience platform improve customer satisfaction and business performance?
What customer experience platform solutions does One Primero implement and manage?
How do I choose the right customer experience platform for my business?
Why should businesses partner with One Primero for customer experience platform implementation and integration?
Ready to talk?
Not a sales call. A 30-minute conversation about where you are and whether we're the right fit.
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