Practice Area
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We engineer and manage the contact center environments
that determine how your customers experience your business.
From platform selection through IVR logic, agent routing, analytics, AI tooling, and CCaaS migrations — built for how you actually operate, not how the platform demo assumed you would.
Our CX Platform practice covers the full lifecycle of contact center and CX technology — from initial platform advisory through implementation, integration, and long-term managed operations.
01
CCaaS Implementation
We evaluate platforms on operational fit, not on partnerships. Our recommendation is what works for the client's environment — not what generates the best margin for us.
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Salesforce CX
Service Cloud, Sales Cloud, Agentforce, CTI integration, and omnichannel. We implement and optimize Salesforce CX environments.
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AI & Conversational AI
Cognigy, agent assist, virtual agents, workforce AI, and QM AI. We implement AI capabilities that reduce friction for customers and overhead for agents.
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CX Strategy & Advisory
Independent platform evaluation, CX maturity assessment, vendor selection, and business case development. No downstream implementation obligation.
Explore More →Platform Coverage
Every major CCaaS and CRM platform. No preferred vendor.
We are certified on the platforms our clients use — and independent enough to advise on which one is right before you commit.
Client Evidence
CX Platform work that demonstrates what we do.
CCaaS Implementation
Swyft Filings
Phone numbers ported a week before the system was production-ready. Calls were routing to nothing. The business opened the next morning. Our engineers stayed on a 13-hour bridge, adjusted routing logic in real time, and stabilized the environment before the business opened.
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CCaaS Implementation
Brivo
NiCE CXone replaced with Zoom Contact Center — selected on ecosystem fit, reduced overhead, and Salesforce alignment. Implemented and retained on managed services.
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Custom CCaaS Integration
MAPS Credit Union
FIS core banking system connected to NiCE CXone via a purpose-built API bridge.
Read the Full Case Study →Ready to talk?
Not a sales call. A 30-minute conversation about where you are and whether we're the right fit.
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