The problems we solve are not industry-specific.

Our experience is.

Fragmented vendors, implementation without accountability, platform fit chosen wrong — these challenges exist across every industry.

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Industries We Serve

Cross-industry expertise. One consistent standard of delivery.

Financial Services & Fintech

High compliance, complex CX operations, strict data requirements. CCaaS and Salesforce implementation in regulated environments.

Healthcare

HIPAA-compliant implementations. Precision required at every stage. No margin for platform failure in patient-facing operations.

Retail & E-Commerce

High interaction volume. CX as competitive differentiator. Seasonal complexity and rapid scaling requirements.

Manufacturing

Operational technology integration, often with legacy system constraints. DR engineering and application modernization.

Energy & Utilities

Complex service operations, field workforce coordination, regulatory compliance, high-volume customer interactions.

Logistics & Transport

Real-time operations support, customer communication at scale, integration with dispatch and fleet management.

Technology & SaaS

Sophisticated technical buyers who evaluate depth closely. Expect precision over promises. Agile delivery and product engineering.

Education

Student and faculty-facing CX operations. Compliance-aware implementations. Salesforce Education Cloud and CCaaS integration.

Our Position

Horizontal capability. Vertical experience.

The breadth of a generalist, the standards of a specialist. Across platforms, industries, and engagement types, our delivery standard stays consistent.

100+

CX platform implementations delivered

4.5M+

Development hours across technology environments

95%

Client retention rate

Industries served with active client relationships

Client Evidence

Our work across industries — each with a specific problem and a specific outcome.

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Professional reviewing paperwork and signing documents at an office desk.

CCaaS Implementation

Swyft Filings

Swyft Filings migrated from RingCentral to NiCE CXone under a fixed timeline. Including a 13-hour live bridge when an early number port forced an unplanned go-live.

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Close-up of a person presenting a keycard for secure building entry and access control.

CCaaS Implementation

Brivo

NiCE CXone replaced with Zoom Contact Center — selected on ecosystem fit, reduced overhead, and Salesforce alignment. Implemented and retained on managed services.

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Vehicles undergoing assembly and inspection in an automotive manufacturing plant.

Custom CCaaS Engineering

Fortune 500 Automaker

A Fortune 500 automotive manufacturer's disaster recovery environment was not being kept in sync with production. No native NiCE CXone feature could fix it. One Primero built the solution from scratch.

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Your industry. Our capability.

Tell us what you are running and what is not working. We will tell you honestly what we know — and whether we are the right fit.

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