
The breadth of a generalist, the standards of a specialist. Across platforms, industries, and engagement types, our delivery standard stays consistent.
CX platform implementations delivered
Development hours across technology environments
Client retention rate
Industries served with active client relationships

Swyft Filings migrated from RingCentral to NiCE CXone under a fixed timeline. Including a 13-hour live bridge when an early number port forced an unplanned go-live.
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NiCE CXone replaced with Zoom Contact Center — selected on ecosystem fit, reduced overhead, and Salesforce alignment. Implemented and retained on managed services.
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A Fortune 500 automotive manufacturer's disaster recovery environment was not being kept in sync with production. No native NiCE CXone feature could fix it. One Primero built the solution from scratch.
Read the Full Case Study →We serve financial services, healthcare, retail and e-commerce, manufacturing, energy and utilities, logistics and transport, technology and SaaS, and education, with a deep track record in regulated environments.
We start by understanding what your industry actually requires, from compliance and security standards to how your operations run day to day, and build around that rather than starting from a generic template.
Industries running legacy technology underneath high transaction or case volumes see the clearest gains, including financial services, healthcare, retail and e-commerce, manufacturing, energy and utilities, and logistics. That includes outdated core applications and infrastructure, not just customer-facing platforms, since both create compliance exposure and daily operational strain.
Our experience spans financial services, healthcare, retail, manufacturing, and other industries, each with its own compliance, security, and operational demands, and we build those requirements into the work itself rather than treating them as a separate step. We cover the full lifecycle, from strategy through implementation and ongoing support, with vendor-agnostic advice that reflects what fits your environment, not a vendor relationship.
We meet clients where they are, whether you need independent advice on what to build next, a full implementation, or ongoing support for an environment already in place. Tell us what you are trying to solve and what industry you're in, and we will tell you whether we are the right fit.