
EAGL Technology was founded in 2015 in direct response to the growing frequency of violence in American schools and hospitals. In 2023 alone, the US recorded over 400 mass shootings, with educational institutions among the most affected (source). Workplace violence in healthcare settings is now five times more likely than in other industries.
The institutions most at risk had physical security infrastructure (locks, cameras, alarm systems) but lacked a unified digital layer that could coordinate an instant, organization-wide response. The gap between threat detection and effective response was measured in minutes of fragmentation.
One Primero built a cross-platform mobile application for iOS and Android designed for use under extreme pressure. One-button activation allows staff to identify the emergency type and trigger the appropriate response automatically (lockdown, fire, health crisis).
The moment activation occurs, real-time alerts are dispatched to local police, fire departments, and internal security teams. Integration with building security infrastructure enables automated door lockdowns. Microsoft Power BI integration provides real-time tracking of response times, lockdown status, and active threat locations.
The platform is live in schools and hospitals across the United States. Staff can trigger a coordinated emergency response in seconds. First responders receive instant notification. Building lockdowns happen automatically. Administrators have real-time situational visibility throughout an incident. Schools and hospitals now have a single activation path that coordinates response in seconds, the gap that existed before was measured in minutes.
One Primero engineered a Cognigy–NiCE CX integration that automated self-service, payments, and agent assist — without disrupting existing workflows
Read the Full Case Study →No existing API framework. No defined endpoints. One Primero deployed CXone and co-designed the ServiceNow integration from scratch with Netsmart's IT team.
Read the Full Case Study →A production-blocking dialer failure resolved and a more scalable outbound operating model established across multiple brands.
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