Is your CX stack costing more than it needs to?

The average enterprise now manages over 300 SaaS applications, and the portfolio grows by roughly a third each year. CX is often the worst-affected part of the stack, because CCaaS, CRM, AI tools, workforce management, and analytics get purchased by different teams at different times against different urgent problems. None of those purchases was unreasonable on its own. The accumulation is the problem.

This guide walks through where redundancy hides, a month-by-month sequence for auditing and consolidating without disrupting operations, and what rationalization gets wrong when it's treated as a headcount exercise instead of a visibility problem.