The Difference
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Conversational AI Solutions for Customer Experience
CoreConnect: A secure integration layer for contact centers
that surfaces the right record instantly.
No rip-and-replace required. CoreConnect runs inside the contact center platform you already have.
After CoreConnect
Full record on screen instantly
The account or patient record pops the instant the call connects
Identity pre-confirmed before disclosure
The agent leads the call from second one
How It Works
Caller ID tells you the number. CoreConnect tells you the customer.
01 — RECOGNIZE
Call connects
CoreConnect listens for the call-answered event inside NiCE CXone or Zoom Contact Center and matches the caller in real time.
02 — RETRIEVE
Core is queried
A secure, server-side lookup pulls the record live from the core or record system. Nothing cached, nothing stale.
03 — RENDER
Screen pops, agent leads
The record, and the flag that matters, appears inside the agent's existing workspace, in under a second.
Verification-first
Identity is confirmed before anything is disclosed, with a complete audit trail of every data access.
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Skinned to your brand
The workspace matches your institution's colors, logo, and terminology, banking, credit union, or healthcare.
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Native, not bolted on
Runs inside NiCE CXone and Zoom Contact Center directly. Agents never open a second window.
Expected Operational Impact
The difference CoreConnect makes on every call.
Figures are estimated product benchmarks, not guarantees, sized against your own call volume and handle-time data during discovery.
30–40%
Reduction in average handle time
20–30%
Increase in first-call resolution
25%
Reduction in agent training time
Built For Regulated Industries
What the agent sees on connect.
Banking & Credit Union
Member identity, account summary, and balances
Recent transaction history
Holds, alerts, and servicing flags
Quick actions: transfer funds, make a payment, reset PIN, order a card
Healthcare
Patient banner: MRN, date of birth, PCP, insurance payer
Upcoming appointments and encounter history
Active medications, allergies, lab results, and vitals
Quick actions: schedule an appointment, refill a prescription, verify insurance
Works With What You Already Run
No rip-and-replace required.
Supported Platforms
NiCE CXone
Zoom Contact Center
Core & Record Systems
Fiserv
Banking
Jack Henry
Banking
FIS
Banking
Corelation
Credit Union
Epic
Healthcare
Other Systems
Confirmed in discovery
Security & Compliance
Built to be verification-first.
CoreConnect is built around one principle: identity is confirmed before anything is disclosed. Every access is logged, credentials never leave the server side, and the platform runs on your own infrastructure, not ours.
Verification-first architecture
Identity is confirmed before any data is disclosed.
Progressive information disclosure
Agents see only what the interaction requires.
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Complete audit trail
Every data access is logged.
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No cloud component in the data path
CoreConnect runs on your own infrastructure.
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Server-side credentials only
API credentials live in server-side edge functions, never exposed to the browser.
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Compliance-aligned
Built with SOC 2 and HIPAA-aligned controls.
FAQs
Can we see a live demo before committing?
What does it cost?
Where does the data live? Is anything stored in the cloud?
How is caller identity verified before information is shown?
How is this different from the screen pop or CTI integration we already have?
Can CoreConnect be configured to our specific systems and workflows?
See the ROI on your own call volume.
One focused conversation. We'll size the impact against your own call volume and handle-time data.
Resources
