Introducing One Primero 

Most enterprise buyers don't struggle to find a capable technology vendor. They struggle to find one that stays accountable from the first conversation through years of running in production. 

The typical pattern: one firm advises on the platform, a different one builds it, a third manages what's left behind. Every handoff between advisory, implementation, and long-term support is a place where accountability can quietly disappear.

That's the gap we built One Primero to close.

One Team, One Point of Accountability

"One" is not a stylistic flourish for us. It's a declaration: one team, one point of accountability, spanning three practice areas — CX Platform, Technology Delivery, and Managed Services. You can engage any one of the three independently, or all of them as an integrated program. The scope changes depending on what your engagement needs. The accountability structure doesn't.

• CX Platform — contact center implementation and optimization across the major CCaaS and CRM platforms, including NICE CXone, Five9, Genesys, Zoom Contact Center, and Salesforce.
• Technology Delivery — custom software development, application modernization, cloud infrastructure, and AI implementation for problems that off-the-shelf platforms cannot solve natively.
• Managed Services — ongoing platform management, application support, infrastructure management, and managed security for clients beyond go-live.

The company's tagline, "From Strategy to Execution. One Partner," reflects that same commitment: one team, accountable for the full arc of an engagement, not just the parts that go smoothly.

Track Record

The capability behind One Primero was built over more than two decades of contact center and enterprise technology delivery work. To date, that work includes:

• 100+ CX platform implementations delivered
• 4.5 million+ development hours in production systems
• 95% client retention across active engagements
• 300+ technology professionals across three practice areas
• $138 million+ in client value delivered across engagements

One Primero works with organizations across financial services, healthcare, retail and e-commerce, manufacturing, energy and utilities, logistics and transportation, technology, and education, and is headquartered in Kansas City, Missouri, with additional presence in Salt Lake City, Dubai, Amsterdam, and Latin America.