When would you recommend Zoom Contact Center?

We recommend it when the environment calls for it, usually tight Salesforce integration, ecosystem simplicity with Zoom's broader suite, or a lower administrative footprint. Brivo is a direct example of this evaluation in practice.

Can you migrate us from another CCaaS platform to Zoom Contact Center?

Yes. We've evaluated and migrated clients onto Zoom Contact Center, including building required CRM integrations as part of the same engagement.

Can we introduce AI gradually instead of committing to it all at once?

Yes. At B-Stock, we sequenced Zoom Virtual Agent onto a separate 12-month contract term after the core platform was stable, so AI could be validated before the business committed further. We can structure the same phased approach for your environment.

Do you provide managed services for Zoom Contact Center after launch?

Yes. Our managed services cover ongoing configuration, routing optimization, and platform updates, the same way they do for every CCaaS platform we support.

Zoom Contact Center Services & Integration

Zoom Contact Center

connected to the rest of your stack.

Implemented, integrated, and supported, without the gaps that come from stitching vendors together.

Book a Strategy Session

See case studies

What's Possible

What Zoom makes possible,
and what we help you unlock.

Built Into the Platform

Unified Zoom Workplace

Native integration with Zoom Phone, Meetings, and Team Chat, so agents and the rest of the business share one platform.

Zoom Virtual Agent

Native conversational AI for self-service, built into the platform's own routing engine.

Omnichannel Routing

Voice, chat, SMS, and social routed through a single native engine, no third-party router required.

Native Workforce Engagement

Built-in scheduling, quality management, and analytics, without a separate WEM product.

What We Help You Unlock

Platform Migration

Moving off a legacy or competing platform and onto Zoom Contact Center, evaluated honestly. Proven at Brivo and B-Stock.

CRM & Systems Integration

Connecting Zoom Contact Center to core business systems.

Custom Workflow Engineering

Building the logic and integrations Zoom doesn't support natively.

Managed Services for Zoom

Ongoing configuration, optimization, and support after go-live.

95%

Client retention rate

4.5M+

Development hours in production systems

20+

Years of CX platform delivery experience

$138M+

Client value delivered across engagements

Client Evidence

Zoom work that demonstrates what we do.

All Case Studies

Close-up of a person presenting a keycard for secure building entry and access control.

CCaaS Implementation

Brivo

NiCE CXone replaced with Zoom Contact Center — selected on ecosystem fit, reduced overhead, and Salesforce alignment. Implemented and retained on managed services.

Read the Full Case Study →

Inventory wrapped in plastic at a warehouse storage facility.

EVALUATION & CCAAS IMPLEMENTATION

B-Stock

B-Stock replaced its legacy contact center platform with Zoom Contact Center Elite inside a narrow contract window, and sequenced AI after the core environment rather than before it.

Read the Full Case Study →

Ecosystem