# One Primero

> One Primero is a technology consulting and delivery firm (a Primero Group company, formerly Condado and Tricension) that acts as a single accountable partner across CX platform implementation, custom technology delivery, and long-term managed services — from strategy through execution and well past go-live. Headquartered in Kansas City, MO, with delivery teams across North America, the Middle East, Europe, and Asia (Salt Lake City, Dubai, Amsterdam, LATAM, Karachi).

One Primero is vendor-agnostic across CX/CCaaS platforms (NiCE CXone, Genesys, Five9, Zoom Contact Center, Amazon Connect, RingCentral) and enterprise technology (Salesforce, Microsoft Copilot Studio, Cognigy, ServiceNow, Storyblok, Snowflake, Databricks, AWS, Azure), pairing implementation with ongoing managed services and team augmentation. Reported figures: 100+ CX platform implementations, 4.5M+ development hours in production, 95% client retention, 300+ technology professionals, 20+ years of delivery experience, $138M+ client value delivered.

## Main
- [Home](https://www.oneprimero.com/): Overview of One Primero's integrated CX platform, technology delivery, and managed services practice.
- [About Us](https://www.oneprimero.com/about-us): Company background, ten operating principles, leadership team, and global offices.
- [Contact Us](https://www.oneprimero.com/contact-us): Contact details and inquiry form.
- [Industries](https://www.oneprimero.com/industries): Verticals served, including Financial Services & Fintech, Healthcare, Retail & E-Commerce, Manufacturing, Energy & Utilities, Logistics & Transport, Technology & SaaS, and Education.
- [Technology](https://www.oneprimero.com/technology): Overview of technology partners and platforms One Primero implements and supports.
- [Tools](https://www.oneprimero.com/tools): Self-assessment tools and interactive resources, including a CX stack audit framework.

## How We Serve
- [Strategy](https://www.oneprimero.com/how-we-serve/strategy): Aligning technology investments with business goals.
- [Evaluation & Procurement](https://www.oneprimero.com/how-we-serve/evaluation-procurement): Vendor-neutral guidance for choosing the right solutions.
- [Implementation](https://www.oneprimero.com/how-we-serve/implementation): Deploying technology with confidence from day one.
- [Managed Services & Support](https://www.oneprimero.com/how-we-serve/managed-services): Optimizing, supporting, and managing the technology ecosystem after go-live.
- [Outcomes](https://www.oneprimero.com/how-we-serve/outcomes): Driving measurable business results through continuous improvement.

## Capabilities
- [CX Platform](https://www.oneprimero.com/capabilities/cx-platform): Expertise across leading CCaaS and CRM platforms.
  - [CCaaS Implementation](https://www.oneprimero.com/capabilities/cx-platform/ccaas-implementation)
  - [Salesforce for CX](https://www.oneprimero.com/capabilities/cx-platform/salesforce-for-cx)
  - [Conversational AI](https://www.oneprimero.com/capabilities/cx-platform/conversational-ai)
  - [CX Strategy & Advisory](https://www.oneprimero.com/capabilities/cx-platform/cx-strategy-advisory)
- [Technology Delivery](https://www.oneprimero.com/capabilities/technology-delivery): Delivering complex technology initiatives with confidence.
  - [Application Modernization](https://www.oneprimero.com/capabilities/technology-delivery/application-modernization)
  - [Custom Development](https://www.oneprimero.com/capabilities/technology-delivery/custom-development)
  - [Cloud & Infrastructure](https://www.oneprimero.com/capabilities/technology-delivery/cloud-infrastructure)
  - [Microsoft Copilot Studio](https://www.oneprimero.com/capabilities/technology-delivery/microsoft-copilot-studio)
- [Managed Services](https://www.oneprimero.com/capabilities/managed-services/): Keeping client technology performing at its best.
  - [CCaaS Managed Services](https://www.oneprimero.com/capabilities/managed-services/ccaas/)
  - [AI Managed Services](https://www.oneprimero.com/capabilities/managed-services/ai/)
  - [Managed Security](https://www.oneprimero.com/capabilities/managed-services/security/)
  - [Salesforce Managed Services](https://www.oneprimero.com/capabilities/managed-services/salesforce/)

## Case Studies
Real-world CX platform implementations, custom integrations, and managed services engagements.
- [Case Studies (index)](https://www.oneprimero.com/case-studies)

## Blog
Implementation perspective from practitioners on CX platforms, technology delivery, and managed services.
- [Blogs (index)](https://www.oneprimero.com/blogs)
- [Post-Merger Technology Integration: A 100-Day Framework for Engineering Leaders](https://www.oneprimero.com/blog/post-merger-technology-integration-a-100-day-framework-for-engineering-leaders): 100-day integration guide covering audit and triage, application decisions, governance, and CX-specific challenges.
- [Agentic AI in the Contact Center: What Actually Changed in 2025 — and What's Still Overstated](https://www.oneprimero.com/blog/agentic-ai-in-the-contact-center-what-actually-changed-in-2025----and-whats-still-overstated)
- [The State of AI-Driven Customer Intelligence in 2026: What's Working, What's Hype, and What's Next](https://www.oneprimero.com/blog/the-state-of-ai-driven-customer-intelligence-in-2026-whats-working-whats-hype-and-whats-next)
- [Microsoft Copilot for Customer Service: What the 12-Month Adoption Data Actually Shows](https://www.oneprimero.com/blog/microsoft-copilot-for-customer-service-what-the-12-month-adoption-data-actually-shows)
- [The Integrated Partner Thesis: Why Fragmented Vendor Models Produce Fragmented Customer Experiences](https://www.oneprimero.com/blog/the-integrated-partner-thesis-why-fragmented-vendor-models-produce-fragmented-customer-experiences)
- [Zoom Contact Center vs Amazon Connect vs Five9: Which Platform Belongs in an Enterprise CX Stack?](https://www.oneprimero.com/blog/zoom-contact-center-vs-amazon-connect-vs-five9-which-platform-belongs-in-an-enterprise-cx-stack)
- [Platform Sprawl Is Now a Board-Level Problem: How to Audit and Rationalize Your CX Technology Stack](https://www.oneprimero.com/blog/platform-sprawl-is-now-a-board-level-problem-how-to-audit-and-rationalize-your-cx-technology-stack)
- [What Happens to Enterprise CX Environments 90 Days After Go-Live](https://www.oneprimero.com/blog/what-happens-to-enterprise-cx-environments-90-days-after-go-live)
- [The Prompt Engineering Tax: What Nobody Budgets for When They Deploy Contact Center AI](https://www.oneprimero.com/blog/the-prompt-engineering-tax-what-nobody-budgets-for-when-they-deploy-contact-center-ai)
- [Why Salesforce Implementations Drift: The Misalignment Pattern That Emerges After 18 Months](https://www.oneprimero.com/blog/why-salesforce-implementations-drift-the-misalignment-pattern-that-emerges-after-18-months)
- [AI in Healthcare Contact Centers: Where to Start Without Creating Clinical or Compliance Risk](https://www.oneprimero.com/blog/ai-in-healthcare-contact-centers-where-to-start-without-creating-clinical-or-compliance-risk)
- [The 5 R's of Application Modernization: Choosing the Right Path for Each System You Own](https://www.oneprimero.com/blog/the-5-rs-of-application-modernization-choosing-the-right-path-for-each-system-you-own)
- [Five9 Genius AI vs Genesys Cloud AI vs NiCE CXone: Where Each Platform Actually Leads in 2026](https://www.oneprimero.com/blog/five9-genius-ai-vs-genesys-cloud-ai-vs-nice-cxone-where-each-platform-actually-leads-in-2026)
- [FortiGate for Mid-Market in 2026: Is It Still the Right Network Security Investment?](https://www.oneprimero.com/blog/fortigate-for-mid-market-in-2026-is-it-still-the-right-network-security-investment)
- [Core Banking Modernization: What Engineering Leaders Wish They Had Known Before Starting](https://www.oneprimero.com/blog/core-banking-modernization-what-engineering-leaders-wish-they-had-known-before-starting)
- [The New BPO: Why "Humans Plus Automation" Is the Wrong Frame for Modern Contact Center Operations](https://www.oneprimero.com/blog/the-new-bpo-why-humans-plus-automation-is-the-wrong-frame-for-modern-contact-center-operations)
- [Introducing One Primero](https://www.oneprimero.com/blog/introducing-one-primero): Announcement that Condado and Tricension merged into One Primero.

## Optional
- [Privacy Policy](https://www.oneprimero.com/privacy-policy)
- [Terms of Use](https://www.oneprimero.com/terms-of-use)
- [Cookie Policy](https://www.oneprimero.com/cookie-policy)

## Contact
- Email: hello@oneprimero.com (general inquiries), contactHR@oneprimero.com (HR)
- Phone: 816-298-0976
- Offices: 1251 NW Briarcliff Parkway Suite 295, Kansas City, MO 64116, United States; 2701 N Thanksgiving Way, Unit 100, Lehi, UT 84043, United States